Cancellation policy

Plans change — I get it. Here's how cancellations work.

If you cancel

• Up to 24 hours before the start time: free. You get a full refund to your card. Refunds usually show up within 5–10 business days, depending on your bank.
• Less than 24 hours before, or no-show: no refund. By then I've chosen the shop, blocked the time and turned down other bookings.
• To cancel: reply to your confirmation email, or DM me on Instagram @hiroeats.tokyo, with your booking number. I'll confirm by email.

Changing the date or time

Up to 24 hours before, I'm happy to move your booking to another open slot at no cost — just message me. Within 24 hours, I'll do my best, but I can't promise.

If I cancel

The tour runs rain or shine. If a typhoon, earthquake, transport shutdown or another emergency makes it unsafe or impossible, I'll contact you as early as I can and offer a new date or a full refund. The same applies if I'm ill and can't run the tour.

Being late

Please be on time — ramen shops don't wait, and the time slot is blocked just for you. If you're running late, message me right away. I'll wait up to 20 minutes at the meeting point. After that, the booking counts as a no-show.

日本語

ツアー開始時刻の24時間前まで：無料（全額返金）。24時間前を過ぎた場合、または当日不参加：返金はできません。日程変更は24時間前まで無料で承ります。台風・災害・交通機関の停止・主催者の病気などで実施できない場合は、日程変更または全額返金します。集合時刻に20分以上遅れた場合は不参加扱いとなります。